Stahls' Hotronix Offers New Support Service

The new Blue Ribbon 24/7 Support program, which is intended to take Hotronix after-sale support to a new level, is available to any original, purchasing customer anywhere in the world. To qualify, all customers need is the serial and model numbers of their heat presses.

“For many of our customers, their heat-applied graphics business is their second job,” says Ben Robinson, general manager of Hotronix. “They often need help after traditional working hours. With our new Blue Ribbon program, no matter what day or time it is anywhere in the world, they can call our customer service number and get whatever assistance they need."

In addition to the expanded telephone support, Hotronix has added a new section on its website to make it fast and easy for customers to identify and order parts for machine repairs. By clicking on “Online Store” on the top navigation bar, customers are presented with a drop-down menu. By selecting “heat press replacement parts,” customers can see a detailed parts location guide diagram of each press model. Each part is numbered in the diagram, which corresponds to a price list on the same page. Customers can click on the parts they need, which then prompts customers through the order process. The website also has complete machine manuals for every current model in PDF format for customers to download at their convenience, according to the company.

For more information, visit hotronix.com. — S.G.